Consultancy
Experience across the whole programme
I’ve worked in English language teaching, centre management, operations and provider relationships for more than 25 years. I can review a defined challenge, lead a development project, support a busy team or build a process that people can actually use.
My work joins commercial promises to educational quality and practical delivery. That means looking at the whole experience: the student, the group leader, the agent, the centre team and the suppliers who make it possible.
OperationsCentre setup and review, arrivals, airport transfers, logistics, staffing support and day-to-day delivery.
ProgrammesAcademic and activity planning, excursions, student experience and alignment between offer and reality.
RelationshipsAgent and client communication, supplier coordination, service recovery and partnership development.
DevelopmentNew locations, commercial fit, process redesign, team training and implementation support.